Citizen Portal
Internal Requests
- Receive
- Prioritize
- Analyze
Support your teams' operational efficiency
Receive internal requests in a collaborative digital space, with forms customized to your needs.
Prioritize the reduction of processing times by optimizing administrative work and eliminating heterogeneous data collection.
Prioritize the reduction of processing times by optimizing administrative work and eliminating heterogeneous data collection.
Analyze your departmental or individual performance regarding the average
resolution time required to complete certain types of query, the number of queries processed for a specific category over a given period, and much more.
Receive
Create standardized request forms that can be fully customized to suit your internal needs: IT equipment management, infrastructure maintenance, maintenance requests, various incidents, and much more.
Unify request entry in a single secure web tool, accessible to all your municipal employees for simplified, centralized management.
Unify request entry in a single secure web tool, accessible to all your municipal employees for simplified, centralized management.
Ready-to-use templates
Required and optional fields
Add files and photos
Condition-based questions
Localization
Prioritize
Ensure efficient management of internal requests by automatically assigning them to the right department and employee according
to type and priority.
Communicate with the claimant via the integrated conversation tool
and keep them informed of the progress of their request.
to type and priority.
Communicate with the claimant via the integrated conversation tool
and keep them informed of the progress of their request.
Allocation by department and contributor
Prioritize requests
Sort by requests type
Real-time status update
Chat with the requestor
Analyze
Access a search interface enabling you to synthesize and interpret key performance metrics concerning query processing.
Export your data securely in Excel format in just a few clicks.
Export your data securely in Excel format in just a few clicks.
Data export
Key performance indicators
Data analysis tables
Brochures - Benefits and features
Find out more about the unique features and benefits of our products.
