Citizen Portal
Citizen Requests
- Consolidate
- Prioritize
- Optimize
Streamline the gathering and handling of your citizens' requests
Consolidate the gathering of citizen requests in a collaborative digital hub, featuring customized questionnaires to suit your requirements.
Emphasize reducing processing times by streamlining administrative tasks and standardizing data collection methods.
Evaluate departmental or individual performance by examining metrics such as average resolution time for specific types of requests, the volume of requests processed within particular categories over a set timeframe, and other relevant indicators.
Consolidate
Develop standardized questionnaires that are entirely adaptable to your various request types, including residual waste collection, snow removal, signage, animal control, equipment malfunctions, vandalism, emergency situations, and more.
Centralize request submissions into a single, secure web-based platform accessible to both municipal users and citizens or organizations.
Ready-to-use templates
File and photo attachments
Condition-based questions
Geographical location
Prioritize
Optimize the handling of citizen requests by automatically assigning them to the relevant department and contributor based on their category.
Stay in touch with the requester using the integrated messaging tool to provide updates on the status of their request.
Assignment by department and contributor
Request prioritization
Sorting by request type
Real-time status update
Chat with the requestor
Optimize
Utilize a search interface to analyze and interpret critical performance metrics for request processing assignment.
Securely export your data in Excel format with just a few clicks.
Data export
Brochures - Benefits and features
Find out more about the unique features and benefits of our products.
Find out what Citizen Requests can do for you
Partner
