{"id":22011,"date":"2025-10-14T12:55:58","date_gmt":"2025-10-14T17:55:58","guid":{"rendered":"https:\/\/modellium.com\/?post_type=docs&p=22011"},"modified":"2025-10-14T13:06:08","modified_gmt":"2025-10-14T18:06:08","password":"","slug":"creer-une-communication-de-masse","status":"publish","type":"docs","link":"https:\/\/modellium.com\/en\/docs\/creer-une-communication-de-masse\/","title":{"rendered":"Cr\u00e9er une communication de masse\u00a0"},"content":{"rendered":"

\u00c9tape 1 : Cr\u00e9er une nouvelle communication<\/strong>\u00a0<\/h2>\n\n\n\n

Dans le menu principal \u00e0 gauche de l\u2019\u00e9cran, faites d\u00e9filer les choix jusqu\u2019au module \u00ab Alerte<\/strong> \u00bb. Cliquez sur \u00ab Alerte \u00bb. <\/strong>Puis, cliquez sur \u00ab Liste des communications<\/strong> \u00bb. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Cette interface regroupe toutes les communications enregistr\u00e9es et tri\u00e9es par date de modification, de la plus r\u00e9cente \u00e0 la plus ancienne.<\/p>\n\n\n\n

Pour cr\u00e9er une nouvelle communication, cliquez sur le bouton bleu \u00ab Nouvelle communication<\/strong> \u00bb en haut \u00e0 droite de l\u2019\u00e9cran\u202f. Une fois press\u00e9, deux choix vous seront propos\u00e9s : une communication de type\u202f\u00ab R\u00e9guli\u00e8re \u00bb et de type\u202f\u00ab Campagne \u00bb. Cliquez sur\u202f\u00ab R\u00e9guli\u00e8re<\/strong> \u00bb. <\/p>\n\n\n\n

<\/div>\n\n\n\n

\u00c9tape 3 : Configurer la communication (titre, cat\u00e9gorie, destinataire) <\/strong><\/h2>\n\n\n\n

Informations g\u00e9n\u00e9rales <\/strong> <\/p>\n\n\n\n

Remplissez les champs suivants : \u00ab\u00a0Titre de la communication \u00bb, \u00ab Cat\u00e9gorie \u00bb et \u00ab Destinataires \u00bb. Une fois termin\u00e9, cliquez sur\u202f\u00ab Suivant<\/strong> \u00bb.\u202fCes \u00e9tapes sont obligatoires pour envoyer votre communication \u00e0 tous les contacts abonn\u00e9s \u00e0 la cat\u00e9gorie s\u00e9lectionn\u00e9e.\u00a0Vous pouvez en tout temps sauvegarder votre travail en brouillon et y revenir plus tard.\u00a0<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n

I. Titre de la communication <\/strong> <\/p>\n\n\n\n

C\u2019est le nom pour identifier votre communication. Il apparait dans la liste de communications. <\/p>\n\n\n\n

II. Cat\u00e9gorie<\/strong> <\/p>\n\n\n\n

Une cat\u00e9gorie est un th\u00e8me de communication auquel les contacts sont abonn\u00e9s. C\u2019est un moyen de classer les communications pour mieux les d\u00e9limit\u00e9es. Un exemple de cat\u00e9gorie est un avis d\u2019\u00e9vacuation.\u00a0<\/p>\n\n\n\n

III. Destinataires <\/strong> <\/p>\n\n\n\n

Les destinataires sont ceux qui\u00a0vont recevoir la communication. Vous pouvez envoyer la communication \u00e0 \u00ab Tous les contacts \u00bb ou cibler un ou plusieurs groupes.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u00c9tape 4 : Personnaliser le contenu<\/strong><\/h2>\n\n\n\n

Contenu de la communication <\/strong> <\/p>\n\n\n\n

Cette section affiche le contenu qui sera envoy\u00e9 pour chaque moyen de communication activ\u00e9.<\/p>\n\n\n\n

Par d\u00e9faut, le contenu des communications est pr\u00e9rempli selon le premier mod\u00e8le de la cat\u00e9gorie s\u00e9lectionn\u00e9e. Vous pouvez s\u00e9lectionner un autre mod\u00e8le selon vos besoins.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Email<\/strong> <\/p>\n\n\n\n

Compl\u00e9tez l’objet et le contenu du courriel. Des outils d\u2019\u00e9criture et de formatage sont \u00e0 votre disposition. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n
<\/div>\n\n\n\n

Appel <\/strong> <\/p>\n\n\n\n

Compl\u00e9tez le contenu de l’appel. Vous avez l\u2019option d\u2019enregistrer vous-m\u00eame votre voix en cliquant sur l\u2019option \u00ab Audio \u00bb ou d\u2019ajouter un fichier audio. Autrement, l\u2019option \u00ab Texte \u00bb convertira automatiquement le contenu textuel en une voix naturelle humaine.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n

<\/p>\n\n\n\n

Une fois termin\u00e9, cliquez sur le bouton\u202f\u00ab Suivant \u00bb pour acc\u00e9der \u00e0 la prochaine \u00e9tape. Vous pouvez revenir \u00e0 l\u2019\u00e9tape pr\u00e9c\u00e9dente \u00e0 tout moment en utilisant le bouton \u00ab Pr\u00e9c\u00e9dent \u00bb.  <\/p>\n\n\n\n

<\/div>\n\n\n\n

\u00c9tape 5 : Tester l’envoi de la communication <\/strong><\/h2>\n\n\n\n

Cette \u00e9tape recommand\u00e9e sert \u00e0 v\u00e9rifier le contenu et le type d\u2019envoi de votre communication. Vous pouvez \u00e9couter et lire les messages que vous allez envoyer et les ajuster au besoin. Pour ce faire, utilisez un num\u00e9ro de t\u00e9l\u00e9phone et un courriel de dont vous avez acc\u00e8s. Puis, cliquez sur \u00ab Envoyer l\u2019appel test \u00bb ou <\/strong>\u00ab Envoyer le message texte test \u00bb ou \u00ab Envoyer le courriel test \u00bb.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Il est fortement recommand\u00e9<\/strong> d’effectuer un envoi de test avant d’envoyer d\u00e9finitivement votre communication. Vous pouvez ignorer les tests en cliquant sur \u00ab Ignorer les tests \u00bb.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u00c9tape 6 : Envoyer la communication<\/strong><\/h2>\n\n\n\n

Une fois les \u00e9tapes une \u00e0 trois compl\u00e9t\u00e9es, pr\u00e9voyez une date d\u2019envoi officielle. Celle-ci peut \u00eatre imm\u00e9diate ou dans le futur. Vous pouvez choisir la date et l\u2019heure \u00e0 laquelle l\u2019envoyer. Une fois d\u00e9termin\u00e9e, cliquez sur \u00ab Envoyer maintenant \u00bb ou \u00ab Programmer \u00bb. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Vous avez l\u2019option d’activer un bouton \u00e0 bascule pour ignorer les pr\u00e9f\u00e9rences des contacts. Cela permet \u00e0 un contact qui ne souhaite pas \u00eatre contact\u00e9 pour une cat\u00e9gorie ou par un moyen de communication de recevoir les alertes quand m\u00eame. Avertissement :<\/strong> Cette option est r\u00e9serv\u00e9e aux situations d\u2019urgences majeures seulement.<\/strong><\/mark><\/p>\n\n\n\n

R\u00e9vision finale<\/strong><\/p>\n\n\n\n

Apr\u00e8s avoir cliqu\u00e9 sur \u00ab Envoyer maintenant \u00bb ou \u00ab Programmer \u00bb, une fen\u00eatre de r\u00e9vision finale apparaitra. Le message indique le nombre de contacts qui seront contact\u00e9s \u00e0 partir de cette communication. V\u00e9rifiez le nombre d\u2019abonn\u00e9s avant de cliquer \u00ab Envoyer \u00bb ou \u00ab Programmer \u00bb.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Une fois que vous avez cliqu\u00e9 sur \u00ab Programmer \u00bb ou \u00ab Envoyer \u00bb, votre nouvelle communication appara\u00eetra dans l’interface \u00ab Liste des communications \u00bb.<\/p>\n\n\n\n

Une communication ne peut pas \u00eatre supprim\u00e9e une fois qu’elle est envoy\u00e9e. Cependant, elle peut \u00eatre annul\u00e9e si l’envoi est en cours.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Envoyer votre premi\u00e8re communication de masse, planifier et distribuer la pour communiquer rapidement et en temps r\u00e9el avec vos citoyens!\u00a0<\/p>","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","footnotes":""},"doc_category":[195],"doc_tag":[],"knowledge_base":[180],"class_list":["post-22011","docs","type-docs","status-publish","hentry","doc_category-envoyer-une-communication-de-masse","knowledge_base-securicab"],"acf":[],"year_month":"2026-05","word_count":723,"total_views":"402","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"David Teixeira","author_nicename":"davidteix","author_url":"https:\/\/modellium.com\/en\/author\/davidteix\/"},"doc_category_info":[{"term_name":"Envoyer une communication de masse","term_url":"https:\/\/modellium.com\/en\/banque-de-connaissances\/securicab\/envoyer-une-communication-de-masse\/"}],"doc_tag_info":[],"yoast_head":"\nCr\u00e9er une communication de masse\u00a0 - 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