{"id":21941,"date":"2025-10-14T12:04:17","date_gmt":"2025-10-14T17:04:17","guid":{"rendered":"https:\/\/modellium.com\/?post_type=docs&p=21941"},"modified":"2025-10-14T13:06:18","modified_gmt":"2025-10-14T18:06:18","password":"","slug":"notifier-les-utilisateurs","status":"publish","type":"docs","link":"https:\/\/modellium.com\/en\/docs\/notifier-les-utilisateurs\/","title":{"rendered":"Notifier les utilisateurs"},"content":{"rendered":"

Comment attribuer les notifications d\u2019intervention \u00e0 un ou plusieurs utilisateur(s) du tableau de bord?\u200b<\/h2>\n\n\n\n
    \n
  1. Acc\u00e9dez au menu Alertes <\/strong>\u2192 Param\u00e8tres<\/strong>, puis cliquez sur Cat\u00e9gories<\/strong>.\u200b<\/li>\n\n\n\n
  2. S\u00e9lectionnez la cat\u00e9gorie S\u00e9curiCAB<\/strong>,\u00a0puis cliquez sur Options avanc\u00e9es<\/strong>.\u200b<\/li>\n<\/ol>\n\n\n\n

    Param\u00e8tres \u00e0 configurer : <\/strong>\u200b<\/p>\n\n\n\n

      \n
    • Confirmation de r\u00e9ception requise<\/strong> est activ\u00e9e par d\u00e9faut.\u200b<\/li>\n\n\n\n
    • Activer la gestion des interventions<\/strong> : cochez cette case uniquement lorsque vous \u00eates pr\u00eats \u00e0 lancer S\u00e9curiCAB dans votre centre. \u200b \u26a0\ufe0f Cette action est irr\u00e9versible. \u200b<\/li>\n\n\n\n
    • Notification d\u2019intervention requise<\/strong> : cochez cette case, puis cliquez sur Options<\/strong> pour s\u00e9lectionner le(s) utilisateur(s) \u00e0 notifier automatiquement en cas d\u2019intervention requise.\u200b<\/li>\n<\/ul>\n\n\n\n

      \ud83d\udccc Un autre moyen plus simple de recevoir les notifications consiste \u00e0 les activer depuis le profil de l\u2019utilisateur, dans l\u2019onglet \u00ab Notifications<\/strong> \u00bb. Ceci est particuli\u00e8rement pratique pour les P\u00f4les, car ils verront toutes les cat\u00e9gories S\u00e9curiCAB de leurs cabs.\u200b<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      L\u2019utilisateur qui sera notifi\u00e9 en cas d\u2019intervention requise peut recevoir trois types de notifications <\/strong>:\u200b<\/p>\n\n\n\n

        \n
      1. Une notification via la cloche\u200b<\/li>\n\n\n\n
      2. Un courriel \u200b<\/li>\n\n\n\n
      3. Une notification web (ou web push)\u200b<\/li>\n<\/ol>\n\n\n\n

        Si l\u2019utilisateur ne remarque aucune de ces notifications, il peut \u00e0 tout moment \u200bconsulter le menu Alerte<\/strong> \u2192\u00a0Liste des interventions\u00a0<\/strong>pour voir les actions en attente. \u200b<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        La notification via la cloche<\/h2>\n\n\n\n

        La cloche situ\u00e9e en haut \u00e0 droite du tableau de bord signale la pr\u00e9sence \u200bde nouvelles notifications. En cliquant dessus, vous acc\u00e9dez directement \u200b\u00e0 la liste des notifications.\u200b<\/p>\n\n\n\n

        Alerte sonore de la cloche de notification<\/strong>\u200b<\/p>\n\n\n\n

        Vous pouvez activer un son \u00e0 la r\u00e9ception d\u2019une notification via la cloche :\u200b<\/p>\n\n\n\n

          \n
        • Cliquez sur vos initiales<\/strong> en haut \u00e0 droite du tableau de bord.\u200b<\/li>\n\n\n\n
        • S\u00e9lectionnez G\u00e9rer mon profil<\/strong>, puis ouvrez l\u2019onglet Notifications<\/strong>.\u200b<\/li>\n\n\n\n
        • Cochez l\u2019option Activer le son des notifications<\/strong>. \u200b<\/li>\n\n\n\n
        • Cliquez sur Enregistrer<\/strong>.\u200b<\/li>\n<\/ul>\n\n\n\n
          \"\"<\/figure>\n\n\n\n
          <\/div>\n\n\n\n

          Le courriel de notification\u200b<\/h2>\n\n\n\n

          Pour recevoir ce courriel, l\u2019utilisateur doit \u00eatre abonn\u00e9 :\u200b<\/p>\n\n\n\n

            \n
          • Cliquez sur vos initiales<\/strong> en haut \u00e0 droite du tableau de bord.\u200b<\/li>\n\n\n\n
          • S\u00e9lectionnez G\u00e9rer mon profil<\/strong>, puis rendez-vous dans l\u2019onglet Notifications<\/strong>.\u200b<\/li>\n\n\n\n
          • Sous la section ALERTE<\/strong>, dans\u00a0Intervention requise pour les cat\u00e9gories (Tous)<\/strong>, vous pouvez choisir S\u00e9curiCAB uniquement, ou laisser toutes les cat\u00e9gories activ\u00e9es, puis <\/strong>cochez la case Email<\/strong>.\u200b<\/li>\n\n\n\n
          • Cliquez sur Enregistrer<\/strong> en haut \u00e0 droite du tableau de bord.\u200b<\/li>\n<\/ul>\n\n\n\n
            \"\"<\/figure>\n\n\n\n

            Exemple d\u2019un courriel de notification :<\/strong><\/p>\n\n\n\n

            \"\"<\/figure>\n\n\n\n
            <\/div>\n\n\n\n

            La notification web (ou web push)<\/h2>\n\n\n\n

            C\u2019est une notification qui appara\u00eet \u00e0 l\u2019\u00e9cran, au-dessus toutes les pages ouvertes. \u200b
            En cliquant dessus, l\u2019utilisateur est redirig\u00e9 vers l\u2019interface de gestion de l\u2019intervention.\u200b<\/p>\n\n\n\n

            Il n\u2019est pas n\u00e9cessaire de rester sur le tableau de bord pour recevoir les notifications web. \u200b
            Celles-ci s\u2019affichent directement \u00e0 l\u2019\u00e9cran, m\u00eame si l\u2019utilisateur est en train d\u2019utiliser une autre application ou de naviguer sur un autre site sur son ordinateur.\u200b<\/p>\n\n\n\n

            \ud83d\udccc Autoriser les notifications<\/strong>\u200b<\/p>\n\n\n\n

            Lors de votre premi\u00e8re visite, votre navigateur vous demandera la permission d\u2019envoyer des notifications \u00e0 V+. Vous devez accepter cette demande pour recevoir les notifications.\u200b<\/p>\n\n\n\n

            Si vous avez refus\u00e9 cette demande par erreur, vous pouvez modifier les param\u00e8tres de notification en suivant ces \u00e9tapes :\u200b<\/p>\n\n\n\n

              \n
            • Cliquez sur le symbole du cadenas <\/strong>situ\u00e9 <\/strong>\u00e0 gauche de l\u2019adresse du site (dans la barre d\u2019URL).\u200b<\/li>\n\n\n\n
            • Cliquez sur Param\u00e8tres du site<\/strong>.\u200b<\/li>\n\n\n\n
            • Rep\u00e9rez la ligne Notifications<\/strong>.\u200b<\/li>\n\n\n\n
            • Activez l\u2019interrupteur \u00e0 bascule gris<\/strong>. Il deviendra bleu, indiquant que les notifications sont maintenant autoris\u00e9es. \u200b<\/li>\n\n\n\n
            • <\/li>\n<\/ul>\n\n\n\n
              \"\"<\/figure>\n\n\n\n

              Exemple de notification web :<\/strong><\/p>\n\n\n\n

              \"\"<\/figure>\n\n\n\n
              <\/div>\n\n\n\n

              Conditions requises pour recevoir les notifications web<\/h2>\n\n\n\n

              Pour que l\u2019utilisateur re\u00e7oive les notifications web, les conditions suivantes doivent \u00eatre respect\u00e9es :\u200b<\/p>\n\n\n\n

                \n
              • Se connecter au tableau de bord (il n\u2019est pas n\u00e9cessaire de le garder ouvert) :\u200b<\/li>\n\n\n\n
              • Rendez-vous dans le menu Alerte<\/strong> \u2192 Param\u00e8tres<\/strong>, puis Cat\u00e9gories<\/strong> \u2192 S\u00e9curiCAB<\/strong>, onglet \u00ab\u00a0Options avanc\u00e9es\u00a0<\/strong>\u00bb.\u200b<\/li>\n\n\n\n
              • Cocher Notification d\u2019intervention requise<\/strong>.\u200b<\/li>\n\n\n\n
              • Cliquer sur \u00ab\u00a0Options\u00a0<\/strong>\u00bb, cocher le nom de l\u2019utilisateur <\/strong>dans la liste d\u00e9roulante, puis cliquer sur Mettre \u00e0 jour<\/strong>.\u200b<\/li>\n\n\n\n
              • Utiliser un navigateur web support\u00e9 (ex: Chrome, Edge, Firefox, Opera).\u200b<\/li>\n\n\n\n
              • Accepter de recevoir la notification sur son navigateur (voir page pr\u00e9c\u00e9dente).\u200b<\/li>\n\n\n\n
              • Garder son navigateur ouvert, m\u00eame r\u00e9duit.\u200b<\/li>\n<\/ul>\n\n\n\n

                \u26a0\ufe0f L\u2019utilisateur ne recevra pas <\/strong>la notification web s\u2019il est d\u00e9connect\u00e9 du tableau de bord, ou si son navigateur est ferm\u00e9.\u200b<\/p>\n\n\n\n

                \"\"<\/figure>","protected":false},"excerpt":{"rendered":"

                Comment attribuer les notifications d\u2019intervention \u00e0 un ou plusieurs utilisateur(s) du tableau de bord?\u200b Param\u00e8tres \u00e0 configurer : \u200b \ud83d\udccc Un autre moyen plus simple de recevoir les notifications consiste \u00e0 les activer depuis le profil de l\u2019utilisateur, dans l\u2019onglet \u00ab Notifications \u00bb. Ceci est particuli\u00e8rement pratique pour les P\u00f4les, car ils verront toutes les […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","footnotes":""},"doc_category":[192],"doc_tag":[],"knowledge_base":[180],"class_list":["post-21941","docs","type-docs","status-publish","hentry","doc_category-gerer-les-interventions","knowledge_base-securicab"],"acf":[],"year_month":"2026-05","word_count":686,"total_views":"433","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"David Teixeira","author_nicename":"davidteix","author_url":"https:\/\/modellium.com\/en\/author\/davidteix\/"},"doc_category_info":[{"term_name":"G\u00e9rer les interventions","term_url":"https:\/\/modellium.com\/en\/banque-de-connaissances\/securicab\/gerer-les-interventions\/"}],"doc_tag_info":[],"yoast_head":"\nNotifier les utilisateurs - Modellium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/modellium.com\/en\/docs\/notifier-les-utilisateurs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Notifier les utilisateurs - Modellium\" \/>\n<meta property=\"og:description\" content=\"Comment attribuer les notifications d\u2019intervention \u00e0 un ou plusieurs utilisateur(s) du tableau de bord?\u200b Param\u00e8tres \u00e0 configurer : \u200b \ud83d\udccc Un autre moyen plus simple de recevoir les notifications consiste \u00e0 les activer depuis le profil de l\u2019utilisateur, dans l\u2019onglet \u00ab Notifications \u00bb. 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