{"id":21924,"date":"2025-10-14T11:16:33","date_gmt":"2025-10-14T16:16:33","guid":{"rendered":"https:\/\/modellium.com\/?post_type=docs&#038;p=21924"},"modified":"2025-10-14T13:06:44","modified_gmt":"2025-10-14T18:06:44","password":"","slug":"comprendre-le-fonctionnement-des-rappels","status":"publish","type":"docs","link":"https:\/\/modellium.com\/en\/docs\/comprendre-le-fonctionnement-des-rappels\/","title":{"rendered":"Comprendre le fonctionnement des rappels"},"content":{"rendered":"<p>Lorsque vous abonnez un contact aux rappels S\u00e9curiCAB, le syst\u00e8me effectuera automatiquement un appel \u00e0 l\u2019heure pr\u00e9vue. <\/p>\n\n\n\n<p><strong>Si le contact d\u00e9croche<\/strong>, un message automatis\u00e9 lui demandera d\u2019appuyer sur la <strong>touche<\/strong> <strong>1<\/strong> pour confirmer qu\u2019il va bien. \u200b<br>Ce message peut \u00eatre personnalis\u00e9 en acc\u00e9dant au menu <strong>Alerte <\/strong>\u2192 <strong>Param\u00e8tres<\/strong>. S\u00e9lectionnez <strong>S\u00e9curiCAB<\/strong>, puis l\u2019onglet <strong>Mod\u00e8les<\/strong>. \u200b<\/p>\n\n\n\n<p>Vous pouvez choisir de :\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enregistrer ou importer un message <strong>Audio<\/strong>, ou \u200b<\/li>\n\n\n\n<li>Saisir manuellement un message <strong>Texte<\/strong>. \u200b<\/li>\n<\/ul>\n\n\n\n<p><em><\/em><strong>Exemple du CAB Saint-J\u00e9r\u00f4me <\/strong>: \u00ab&nbsp;Bonjour \u00e0 vous! Ceci est un appel quotidien de surveillance de votre S\u00e9curiCAB. Si vous ne vous sentez pas bien, raccrochez imm\u00e9diatement et je vous envoie de l\u2019aide. Par contre, si tout va bien, appuyez sur le num\u00e9ro 1. Et je vous souhaite \u00ab Bonne journ\u00e9e! \u00bb\u200b<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"971\" height=\"444\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/Capture-decran-2025-10-14-a-12.03.21.png\" alt=\"\" class=\"wp-image-21925\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/Capture-decran-2025-10-14-a-12.03.21.png 971w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/Capture-decran-2025-10-14-a-12.03.21-300x137.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/Capture-decran-2025-10-14-a-12.03.21-768x351.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/Capture-decran-2025-10-14-a-12.03.21-18x8.png 18w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/Capture-decran-2025-10-14-a-12.03.21-360x165.png 360w\" sizes=\"(max-width: 971px) 100vw, 971px\" \/><\/figure>\n\n\n\n<p><strong>Si le contact ne r\u00e9pond pas \u00e0 l\u2019appel ou raccroche sans appuyer sur la touche 1<\/strong>, le syst\u00e8me effectuera un nouveau rappel <strong>apr\u00e8s 5 minutes <\/strong>(param\u00e8tre par d\u00e9faut). \u200b<br>Le m\u00eame message automatis\u00e9 sera diffus\u00e9.\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si aucune r\u00e9ponse n\u2019est donn\u00e9e au 2\u00e8me rappel, ou si le contact raccroche sans appuyer sur la <strong>touche<\/strong> <strong>1<\/strong>, un 3\u00e8me appel sera effectu\u00e9, \u00e9galement <strong>apr\u00e8s 5 minutes<\/strong>.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si, apr\u00e8s 3 tentatives, le contact n\u2019a toujours pas confirm\u00e9 qu\u2019il allait bien : \u200b\n<ul class=\"wp-block-list\">\n<li>Une <strong>alerte<\/strong> est automatiquement g\u00e9n\u00e9r\u00e9e par le syst\u00e8me.\u200b<\/li>\n\n\n\n<li>Une <strong>notification<\/strong> est envoy\u00e9e \u00e0 l\u2019utilisateur abonn\u00e9 aux alertes.<\/li>\n\n\n\n<li>\ud83d\udc49 <strong>L\u2019interface des interventions <\/strong>est accessible depuis la fiche du contact concern\u00e9.\u200b<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>\u200bL\u2019utilisateur doit alors :\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacter le 1er r\u00e9pondant inscrit au dossier pour v\u00e9rifier l\u2019\u00e9tat du contact.\u200b<\/li>\n\n\n\n<li>Demander au r\u00e9pondant de se rendre au domicile du contact si n\u00e9cessaire.\u200b<\/li>\n\n\n\n<li>Si le 1er r\u00e9pondant n\u2019est pas disponible ou ne peut confirmer la situation, l\u2019utilisateur doit alors contacter les autres r\u00e9pondants inscrits au dossier.\u200b<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"136\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-1-1024x136.jpeg\" alt=\"\" class=\"wp-image-21929\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-1-1024x136.jpeg 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-1-300x40.jpeg 300w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-1-768x102.jpeg 768w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-1-1536x204.jpeg 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-1-18x2.jpeg 18w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-1-360x48.jpeg 360w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-1.jpeg 1906w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Une fois que le r\u00e9pondant a confirm\u00e9 que le contact est en s\u00e9curit\u00e9<\/strong>, vous devez vous rendre dans <strong>l\u2019interface des interventions <\/strong>de sa fiche, puis :\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ouvrir l\u2019intervention en question en cliquant sur le <strong>num\u00e9ro de l\u2019intervention<\/strong>. Une fen\u00eatre appara\u00eetra \u00e0 droite.\u200b<\/li>\n\n\n\n<li>Modifier le <strong>statut de l\u2019intervention,<\/strong> de <strong>Action requise<\/strong> \u00e0 <strong>Fausse alerte<\/strong>.\u200b<\/li>\n\n\n\n<li>Indiquer la <strong>date de r\u00e9solution <\/strong>(optionnel).\u200b<\/li>\n\n\n\n<li>Cocher la case si un <strong>d\u00e9placement des services d\u2019urgence <\/strong>a \u00e9t\u00e9 requis.\u200b<\/li>\n\n\n\n<li>Ajouter une <strong>note<\/strong> au dossier pour consigner les d\u00e9tails de l\u2019intervention (optionnel).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"195\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-2-1024x195.jpeg\" alt=\"\" class=\"wp-image-21930\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-2-1024x195.jpeg 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-2-300x57.jpeg 300w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-2-768x147.jpeg 768w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-2-1536x293.jpeg 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-2-18x3.jpeg 18w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-2-360x69.jpeg 360w, https:\/\/modellium.com\/wp-content\/uploads\/2025\/10\/unknown-2.jpeg 1907w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>Lorsque vous abonnez un contact aux rappels S\u00e9curiCAB, le syst\u00e8me effectuera automatiquement un appel \u00e0 l\u2019heure pr\u00e9vue. Si le contact d\u00e9croche, un message automatis\u00e9 lui demandera d\u2019appuyer sur la touche 1 pour confirmer qu\u2019il va bien. \u200bCe message peut \u00eatre personnalis\u00e9 en acc\u00e9dant au menu Alerte \u2192 Param\u00e8tres. S\u00e9lectionnez S\u00e9curiCAB, puis l\u2019onglet Mod\u00e8les. \u200b Vous [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","footnotes":""},"doc_category":[192],"doc_tag":[],"knowledge_base":[180],"class_list":["post-21924","docs","type-docs","status-publish","hentry","doc_category-gerer-les-interventions","knowledge_base-securicab"],"acf":[],"year_month":"2026-05","word_count":405,"total_views":"379","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"David Teixeira","author_nicename":"davidteix","author_url":"https:\/\/modellium.com\/en\/author\/davidteix\/"},"doc_category_info":[{"term_name":"G\u00e9rer les interventions","term_url":"https:\/\/modellium.com\/en\/banque-de-connaissances\/securicab\/gerer-les-interventions\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comprendre le fonctionnement des rappels - Modellium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/modellium.com\/en\/docs\/comprendre-le-fonctionnement-des-rappels\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comprendre le fonctionnement des rappels - Modellium\" \/>\n<meta property=\"og:description\" content=\"Lorsque vous abonnez un contact aux rappels S\u00e9curiCAB, le syst\u00e8me effectuera automatiquement un appel \u00e0 l\u2019heure pr\u00e9vue. 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