{"id":1004,"date":"2023-07-07T20:17:18","date_gmt":"2023-07-07T20:17:18","guid":{"rendered":"http:\/\/35.183.105.47\/?post_type=docs&#038;p=1004"},"modified":"2024-07-18T10:12:26","modified_gmt":"2024-07-18T15:12:26","password":"","slug":"obtenir-les-statistiques-des-communications","status":"publish","type":"docs","link":"https:\/\/modellium.com\/en\/docs\/obtenir-les-statistiques-des-communications\/","title":{"rendered":"Obtenir les statistiques des communications"},"content":{"rendered":"<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Obtenir-les-statistiques-des-communications-Video.mp4\"><\/video><\/figure>\n\n\n\n<p>Cet article vous pr\u00e9sente comment consulter les statistiques de votre communication.&nbsp;&nbsp;<\/p>\n\n\n\n<p><em>Si vous n\u2019avez pas de compte V+,&nbsp;<\/em><a href=\"https:\/\/modellium.com\/en\/demandez-une-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>cliquez-ici<\/em><\/a><em>&nbsp;pour une d\u00e9monstration.<\/em>&nbsp;<\/p>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-etape-1-acceder-aux-statistiques\">\u00c9tape 1 : <strong>Acc\u00e9der aux statistiques<\/strong><\/h2>\n\n\n\n<p>Dans le menu principal \u00e0 gauche de l\u2019\u00e9cran, faites d\u00e9filer les choix jusqu\u2019au module \u00ab Alerte \u00bb, cliquez sur \u00ab Alerte \u00bb, puis sur \u00ab Liste des communications \u00bb. Cette interface regroupe toutes les communications enregistr\u00e9es et tri\u00e9es par date de modification, de la plus r\u00e9cente \u00e0 la plus ancienne.<\/p>\n\n\n\n<p>\u00c0 noter qu&rsquo;il est possible de consulter les statistiques d&rsquo;une communication uniquement \u00e0 partir du moment o\u00f9 cette derni\u00e8re a \u00e9t\u00e9 envoy\u00e9e.<\/p>\n\n\n\n<p><strong>Acc\u00e9der aux statistiques d&rsquo;une communication r\u00e9guli\u00e8re<\/strong><\/p>\n\n\n\n<p>Pour consulter les statistiques d&rsquo;une communication r\u00e9guli\u00e8re, cliquez sur l&rsquo;ic\u00f4ne \u00ab Statistiques \u00bb dans la colonne \u00ab Actions \u00bb.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Liste-des-communications-statistiques-1024x485.png\" alt=\"\" class=\"wp-image-14917\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Liste-des-communications-statistiques-1024x485.png 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Liste-des-communications-statistiques-300x142.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Liste-des-communications-statistiques-768x364.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Liste-des-communications-statistiques-1536x728.png 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Liste-des-communications-statistiques.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Acc\u00e9der aux statistiques d&rsquo;une campagne<\/strong><\/p>\n\n\n\n<p>Pour les communications de type \u00ab Campagne \u00bb, cliquez sur le titre de la campagne, puis sur l&rsquo;ic\u00f4ne \u00ab Statistiques \u00bb de la communication de votre choix.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Stats-de-camoagne-1024x566.png\" alt=\"\" class=\"wp-image-14919\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Stats-de-camoagne-1024x566.png 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Stats-de-camoagne-300x166.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Stats-de-camoagne-768x425.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Stats-de-camoagne-1536x849.png 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Stats-de-camoagne.png 1646w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-etape-2-analyser-les-statistiques\">\u00c9tape 2 : <strong>Analyser les statistiques<\/strong><\/h2>\n\n\n\n<p><strong>Onglet \u00ab Aper\u00e7u \u00bb<\/strong><\/p>\n\n\n\n<p>L&rsquo;onglet \u00ab Aper\u00e7u \u00bb affiche des statistiques sur les citoyens (nombre de citoyens contact\u00e9s, en cours e contact et non-contact\u00e9) ainsi que des statistiques pour chaque moyen de communication utilis\u00e9.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/1-Statistiques-1024x486.png\" alt=\"\" class=\"wp-image-14683\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/1-Statistiques-1024x486.png 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/1-Statistiques-300x142.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/1-Statistiques-768x364.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/1-Statistiques-1536x728.png 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/1-Statistiques.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Pour obtenir des d\u00e9tails sur chaque moyen de communication, vous pouvez cliquer sur \u00ab Voir le rapport \u00bb dans la section correspondant au moyen de communication de votre choix.<\/p>\n\n\n\n<p><strong>Recontacter les citoyens non-contact\u00e9s<\/strong><\/p>\n\n\n\n<p>Pour recontacter les citoyens non joints, cliquez sur le lien \u00ab Recontacter les citoyens non-contact\u00e9s \u00bb dans le premier graphique. Cette option appara\u00eet apr\u00e8s l&rsquo;envoi des rappels automatiques et concerne uniquement les citoyens non joints. <strong>Cette action est irr\u00e9versible.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Recontacter-les-citoyens-non-contactes-1024x485.png\" alt=\"\" class=\"wp-image-14921\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Recontacter-les-citoyens-non-contactes-1024x485.png 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Recontacter-les-citoyens-non-contactes-300x142.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Recontacter-les-citoyens-non-contactes-768x364.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Recontacter-les-citoyens-non-contactes-1536x728.png 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Recontacter-les-citoyens-non-contactes.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Exporter en PDF<\/strong><\/p>\n\n\n\n<p>Pour exporter l&rsquo;aper\u00e7u des statistiques au format PDF, cliquez sur l&rsquo;ic\u00f4ne \u00ab Export PDF \u00bb en haut \u00e0 droite.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Exporter-en-Excel-1024x485.png\" alt=\"\" class=\"wp-image-14922\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Exporter-en-Excel-1024x485.png 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Exporter-en-Excel-300x142.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Exporter-en-Excel-768x364.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Exporter-en-Excel-1536x728.png 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Exporter-en-Excel.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Onglet \u00ab Communications \u00bb<\/strong><\/p>\n\n\n\n<p>L&rsquo;onglet \u00ab Communications \u00bb affiche les communications envoy\u00e9es dans cette alerte, regroup\u00e9es par citoyen. Pour acc\u00e9der \u00e0 plus de d\u00e9tails sur l&rsquo;envoi de chaque moyen de communication du citoyen s\u00e9lectionn\u00e9, cliquez sur la fl\u00e8che \u00e0 c\u00f4t\u00e9 de son pr\u00e9nom. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Onglet-communication-en-detail-1024x485.png\" alt=\"\" class=\"wp-image-14920\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Onglet-communication-en-detail-1024x485.png 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Onglet-communication-en-detail-300x142.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Onglet-communication-en-detail-768x364.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Onglet-communication-en-detail-1536x728.png 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Onglet-communication-en-detail.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-etape-3-consulter-le-journal-des-communications-optionnel\">\u00c9tape 3 : <strong>Consulter le journal des communications<\/strong> <strong>(optionnel)<\/strong><\/h2>\n\n\n\n<p>L&rsquo;interface \u00ab Journal des communications \u00bb pr\u00e9sente toutes les communications envoy\u00e9es \u00e0 chaque citoyen durant la p\u00e9riode de votre choix. Elles sont tri\u00e9es par d\u00e9faut par date d&rsquo;envoi, de la plus r\u00e9cente \u00e0 la plus ancienne. Pour y acc\u00e9der, cliquez sur \u00ab Alerte \u00bb dans le menu, puis sur \u00ab Journal des communications \u00bb.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Acceder-au-journal-des-communications-1024x485.png\" alt=\"\" class=\"wp-image-14924\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Acceder-au-journal-des-communications-1024x485.png 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Acceder-au-journal-des-communications-300x142.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Acceder-au-journal-des-communications-768x364.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Acceder-au-journal-des-communications-1536x728.png 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Acceder-au-journal-des-communications.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Pour s\u00e9lectionner une p\u00e9riode d&rsquo;envoi, choisissez en haut \u00e0 droite la p\u00e9riode de votre choix (\u00ab Cette semaine \u00bb, \u00ab Semaine derni\u00e8re \u00bb, \u00ab Ce mois-ci \u00bb ou \u00ab Personnalis\u00e9 \u00bb). Vous pouvez \u00e9galement exporter le journal des communications en cliquant sur \u00ab Exporter en Excel \u00bb.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Journal-horaire-et-export-1024x485.png\" alt=\"\" class=\"wp-image-14925\" srcset=\"https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Journal-horaire-et-export-1024x485.png 1024w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Journal-horaire-et-export-300x142.png 300w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Journal-horaire-et-export-768x364.png 768w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Journal-horaire-et-export-1536x728.png 1536w, https:\/\/modellium.com\/wp-content\/uploads\/2024\/07\/Journal-horaire-et-export.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>Cet article vous pr\u00e9sente comment consulter les statistiques de votre communication.&nbsp;&nbsp; Si vous n\u2019avez pas de compte V+,&nbsp;cliquez-ici&nbsp;pour une d\u00e9monstration.&nbsp; \u00c9tape 1 : Acc\u00e9der aux statistiques Dans le menu principal \u00e0 gauche de l\u2019\u00e9cran, faites d\u00e9filer les choix jusqu\u2019au module \u00ab Alerte \u00bb, cliquez sur \u00ab Alerte \u00bb, puis sur \u00ab Liste des communications \u00bb. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","footnotes":""},"doc_category":[36],"doc_tag":[],"knowledge_base":[52],"class_list":["post-1004","docs","type-docs","status-publish","hentry","doc_category-approfondir-communication","knowledge_base-communication-de-masse"],"acf":[],"year_month":"2026-04","word_count":439,"total_views":"2576","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"David Teixeira","author_nicename":"davidteix","author_url":"https:\/\/modellium.com\/en\/author\/davidteix\/"},"doc_category_info":[{"term_name":"Approfondir","term_url":"https:\/\/modellium.com\/en\/banque-de-connaissances\/communication-de-masse\/approfondir-communication\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Obtenir les statistiques des communications - Modellium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/modellium.com\/en\/docs\/obtenir-les-statistiques-des-communications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Obtenir les statistiques des communications - Modellium\" \/>\n<meta property=\"og:description\" content=\"Cet article vous pr\u00e9sente comment consulter les statistiques de votre communication.&nbsp;&nbsp; Si vous n\u2019avez pas de compte V+,&nbsp;cliquez-ici&nbsp;pour une d\u00e9monstration.&nbsp; \u00c9tape 1 : Acc\u00e9der aux statistiques Dans le menu principal \u00e0 gauche de l\u2019\u00e9cran, faites d\u00e9filer les choix jusqu\u2019au module \u00ab Alerte \u00bb, cliquez sur \u00ab Alerte \u00bb, puis sur \u00ab Liste des communications \u00bb. 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