Get communication statistics

Get communication statistics

This article shows how to obtain and consult communication statistics.

*Please note that the masculine form is used by default in the french version*.

If you don’t have your V+ account, please click here for a demonstration.

Access the list of communications #

In the main menu on the left of the screen, scroll down to the « Alert » module. Click on « Alert ». Then click on « Communication list ». This interface brings together all registered citizen communications, sorted by date of modification, from the most recent to the oldest.

Main menu Alert task

View statistics #

It is only possible to consult the statistics of a communication if it has already been sent. To do this, scroll the cursor to the right. Click on the « Statistics » icon. For campaign-type communications, click on the campaign, then select the communication you wish to view. Click on the « Statistics » icon specific to regular communication in your campaign.

Statistics' icon

The interface displays statistics on the alert communication sent. A pie chart shows a summary of the number of citizens contacted, communications in progress and citizens not contacted. The second section of the interface displays a grid showing all the citizens in the group contacted. The options presented by the « Statistics » interface are as follows: recontact citizens who have not been contacted, export in Excel format, open sub-sections by citizen, check the status of each communication.

Statistics page

Recontact a citizen #

To recontact an uncontacted citizen, click on the blue « Recontact uncontacted citizens » button. This option appears once automatic reminders have been sent by the system. This new attempt is immediate and applies only to citizens who have not yet been reached. This action is irreversible. Note that the system will have already tried to contact unreached citizens thirty minutes and one hour after the initial communication was sent.

Recontact uncontacted citizens button

Export as Excel file #

To export the statistics sheet as an Excel file, click on the « Export Excel » option, above the citizens table. The file downloads automatically. It’s called: statisticsAlert. A list of each citizen’s first name, last name, e-mail address, telephone number and communication status (joined or not joined) is displayed.

Export to Excel button

Statistics by citizen #

It is possible to customize statistics by citizen by opening a detailed sub-section specific to each citizen. You also have the option of opening the citizen editor from the « Modify » icon (blue pencil). You can view each citizen’s profile and check their means of communication. You have the option of resending a verification call, verification e-mail or text message for unverified personal information. Once you’ve made your changes, click on the blue « Update » button.

Communication status #

Here is the complete list of possible statuses for each type of communication sent.

  1. Call
    1. Queued – The call is queued and has not yet been completed.
    2. Started – The system has reported the citizen’s number
    3. Ringing – The citizen’s phone started ringing
    4. In progress – Someone has answered the call, whether it’s the citizen, a fax or voice mail.
    5. Busy – The telephone line was busy at the time of the call.
    6. Fax – The telephone number entered corresponds to that of a fax machine.
    7. Voicemail – The call has been forwarded to voicemail.
    8. Completed – The call has been completed and the citizen has answered.
    9. Confirmed – The call is terminated and the citizen has answered and confirmed that he/she has heard the message by pressing 1 (only available for categories in « Confirmation required » mode).
    10. No answer – The citizen did not answer and no voice mailbox received the message.
    11. Failed – The call could not be completed. The number may be unreachable or contain an error.
  2. Text message
    1. Accepted – The system has received the request to create the message and determines the best number to use as sender.
    2. Queued – The text message is queued and has not yet been sent.
    3. Sending – The message is being sent.
    4. Sent – The message has been sent and the system is waiting for a reply, i.e. whether or not the message has been received by the recipient.
    5. Received – The system has received confirmation that the recipient has received the text message.
    6. Undelivered – The system has received confirmation that the recipient has not been reached. This can happen for a number of reasons, including a filter on the telecom operator’s content, inability to reach the destination device, etc.
    7. Failed – The message could not be sent to the requested number. This can happen for a number of reasons, including queue overload, suspension of the recipient’s account, wrong number, and so on.
  3. Email
    1. Rebound – The e-mail has been permanently rejected by the container’s mail server. This corresponds to a hard bounce
    2. Marked as spam – The e-mail has been delivered to the recipient. This one marked him as undesirable
    3. Received – The e-mail has been delivered to the recipient.
    4. Sent – The e-mail is on its way to the recipient’s mailbox.
    5. Rejected – The e-mail has been rejected by our system because a virus has been detected. The e-mail will not be sent to the recipient
    6. Opened – The recipient has received the e-mail and opened it.
    7. Not sent – The e-mail was not sent by our system because there is a problem with the recipient’s e-mail address, e.g. it cannot be found or does not exist.

View communications log #

The communications log is a tool found under the « Alert » task in the main menu. It shows all communications, type, status, date sent, date completed, recipient, communication and gives access to the alert editor, statistics consultation and a tool to view the communication.

Communication log complete list

You can sort the communications to be displayed, using the calendar tool on the right of the screen. The following options are available: This week, Last week, This month, Custom. You can export the communications log by clicking on « Export Excel ». The file is named: CommunicationsLog followed by the date.

Calendar tool for communications log