This article shows how to obtain and consult communication statistics.
*Please note that the masculine form is used by default in the french version*.
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In the main menu on the left of the screen, scroll down to the « Alert » module. Click on « Alert ». Then click on « Communication list ». This interface brings together all registered citizen communications, sorted by date of modification, from the most recent to the oldest.
It is only possible to consult the statistics of a communication if it has already been sent. To do this, scroll the cursor to the right. Click on the « Statistics » icon. For campaign-type communications, click on the campaign, then select the communication you wish to view. Click on the « Statistics » icon specific to regular communication in your campaign.
The interface displays statistics on the alert communication sent. A pie chart shows a summary of the number of citizens contacted, communications in progress and citizens not contacted. The second section of the interface displays a grid showing all the citizens in the group contacted. The options presented by the « Statistics » interface are as follows: recontact citizens who have not been contacted, export in Excel format, open sub-sections by citizen, check the status of each communication.
To recontact an uncontacted citizen, click on the blue « Recontact uncontacted citizens » button. This option appears once automatic reminders have been sent by the system. This new attempt is immediate and applies only to citizens who have not yet been reached. This action is irreversible. Note that the system will have already tried to contact unreached citizens thirty minutes and one hour after the initial communication was sent.
To export the statistics sheet as an Excel file, click on the « Export Excel » option, above the citizens table. The file downloads automatically. It’s called: statisticsAlert. A list of each citizen’s first name, last name, e-mail address, telephone number and communication status (joined or not joined) is displayed.
It is possible to customize statistics by citizen by opening a detailed sub-section specific to each citizen. You also have the option of opening the citizen editor from the « Modify » icon (blue pencil). You can view each citizen’s profile and check their means of communication. You have the option of resending a verification call, verification e-mail or text message for unverified personal information. Once you’ve made your changes, click on the blue « Update » button.
Here is the complete list of possible statuses for each type of communication sent.
The communications log is a tool found under the « Alert » task in the main menu. It shows all communications, type, status, date sent, date completed, recipient, communication and gives access to the alert editor, statistics consultation and a tool to view the communication.
You can sort the communications to be displayed, using the calendar tool on the right of the screen. The following options are available: This week, Last week, This month, Custom. You can export the communications log by clicking on « Export Excel ». The file is named: CommunicationsLog followed by the date.